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  1. HubSpot CRM
  2. tickets

HubSpot's default ticket properties

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Last updated 5 years ago

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HubSpot has a number of default ticket properties to capture the details needed to create a new ticket. You can also to capture the information most relevant to your business needs.

Learn more about HubSpot’s , , and .

Ticket Information

  • Category: main reason customer reached out for help.

  • Close date: the date the ticket was closed.

  • Create date: the date the ticket was created.

  • First agent response date: the date of the first response from an agent.

  • HubSpot team: the name of the team associated with the owner of the ticket.

  • Last activity date: the last time a note, call, email, meeting, or task was logged on the ticket.

  • Last contacted date: the last time a call, email, or meeting was logged on the ticket.

  • Last customer reply date: the date of the last customer response.

  • Last modified date: the last time any property on the ticket was modified.

  • Next activity date: the date of the next upcoming activity for a contact. This is set automatically by HubSpot based on user actions in the contact record.

  • Number of times contacted: the number of times a call, email, or meeting was logged for a contact. This is set automatically by HubSpot based on user actions in the contact record.

  • Owner assigned date: the most recent date a HubSpot owner was assigned to a contact. This is set automatically by HubSpot and can be used for segmentation and reporting.

  • Pipeline: the pipeline that contains this ticket.

  • Priority: the level of attention needed on the ticket.

  • Source: channel where ticket was originally submitted.

  • Ticket description: full description of ticket issue.

  • Ticket id: the unique id for this ticket. This field is set automatically and cannot be edited.

  • Ticket name: short summary of ticket.

  • Ticket owner: the owner of the ticket.

  • Ticket status: the pipeline stage that contains this ticket.

  • Time to close: the time between when the ticket was created and closed.

  • Time to first agent reply: the time between when the ticket was created and an agent first replied.

create custom ticket properties
default contact properties
default company properties
default deal properties