HubSpot's default ticket properties
HubSpot has a number of default ticket properties to capture the details needed to create a new ticket. You can also create custom ticket properties to capture the information most relevant to your business needs.

Ticket Information

  • Category: main reason customer reached out for help.
  • Close date: the date the ticket was closed.
  • Create date: the date the ticket was created.
  • First agent response date: the date of the first response from an agent.
  • HubSpot team: the name of the team associated with the owner of the ticket.
  • Last activity date: the last time a note, call, email, meeting, or task was logged on the ticket.
  • Last contacted date: the last time a call, email, or meeting was logged on the ticket.
  • Last customer reply date: the date of the last customer response.
  • Last modified date: the last time any property on the ticket was modified.
  • Next activity date: the date of the next upcoming activity for a contact. This is set automatically by HubSpot based on user actions in the contact record.
  • Number of times contacted: the number of times a call, email, or meeting was logged for a contact. This is set automatically by HubSpot based on user actions in the contact record.
  • Owner assigned date: the most recent date a HubSpot owner was assigned to a contact. This is set automatically by HubSpot and can be used for segmentation and reporting.
  • Pipeline: the pipeline that contains this ticket.
  • Priority: the level of attention needed on the ticket.
  • Source: channel where ticket was originally submitted.
  • Ticket description: full description of ticket issue.
  • Ticket id: the unique id for this ticket. This field is set automatically and cannot be edited.
  • Ticket name: short summary of ticket.
  • Ticket owner: the owner of the ticket.
  • Ticket status: the pipeline stage that contains this ticket.
  • Time to close: the time between when the ticket was created and closed.
  • Time to first agent reply: the time between when the ticket was created and an agent first replied.
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