# HubSpot's default ticket properties

HubSpot has a number of default ticket properties to capture the details needed to create a new ticket. You can also [create custom ticket properties](https://knowledge.hubspot.com/articles/kcs_article/contacts/how-can-i-create-a-custom-property) to capture the information most relevant to your business needs.

Learn more about HubSpot’s [default contact properties](https://knowledge.hubspot.com/articles/kcs_article/contacts/list-of-hubspot-s-default-contact-properties), [default company properties](https://knowledge.hubspot.com/articles/kcs_article/companies/hubspot-crm-default-company-properties), and [default deal properties](https://knowledge.hubspot.com/articles/kcs_article/deals/hubspots-default-deal-properties).

## Ticket Information

* **Category:** main reason customer reached out for help.
* **Close date:** the date the ticket was closed.
* **Create date:** the date the ticket was created.
* **First agent response date:** the date of the first response from an agent.
* **HubSpot team:** the name of the team associated with the owner of the ticket.
* **Last activity date:** the last time a note, call, email, meeting, or task was logged on the ticket.
* **Last contacted date:** the last time a call, email, or meeting was logged on the ticket.
* **Last customer reply date:** the date of the last customer response.
* **Last modified date:** the last time any property on the ticket was modified.
* **Next activity date:** the date of the next upcoming activity for a contact. This is set automatically by HubSpot based on user actions in the contact record.
* **Number of times contacted:** the number of times a call, email, or meeting was logged for a contact. This is set automatically by HubSpot based on user actions in the contact record.
* **Owner assigned date:** the most recent date a *HubSpot owner* was assigned to a contact. This is set automatically by HubSpot and can be used for segmentation and reporting.
* **Pipeline:** the pipeline that contains this ticket.
* **Priority:** the level of attention needed on the ticket.
* **Source:** channel where ticket was originally submitted.
* **Ticket description:** full description of ticket issue.
* **Ticket id:** the unique id for this ticket. This field is set automatically and cannot be edited.
* **Ticket name:** short summary of ticket. 
* **Ticket owner:** the owner of the ticket.
* **Ticket status:** the pipeline stage that contains this ticket.
* **Time to close:** the time between when the ticket was created and closed.
* **Time to first agent reply:** the time between when the ticket was created and an agent first replied.