Work with your contact records
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By for everyone who interacts with your business in HubSpot, you build a good contact database. This will allow your team to easily record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.
Once created, you can store and retrieve information on a contact by interacting with their record.
In your HubSpot account, navigate to Contacts > Contacts.
In your , locate the contact you want to work with and click their name. This will bring you to their record.
The following sections cover the left panel, middle panel, and right panel of the contact record.
The left panel shows the contact record's properties and actions you can perform with the record. Learn how a user with can .
At the top, view and edit the primary properties for the record. You can click the profile picture to update the contact's image and the edit pencil icon to edit their name.
Please note: record images are used internally to identify contacts or companies in your HubSpot account; your contacts and companies cannot see record images.
At the top right of the left panel, click the Actions dropdown menu:
Follow: click to follow the record. By default, you follow all records you own. By following a record, you will receive on updates to the record.
View all properties: click to view all properties of the record.
View property history: click to view the history of the property values of the record.
Search in Google: click to search the contact's name and company on Google.
Opt out of email: click to with the contact.
Merge: click to merge the contact record with another.
Delete: click to delete the contact record. Learn more about .
Below the primary properties, interact with the record by clicking the respective icons.
description Note: click to add a .
email Email: click to write a .
calling Call: click to .
add Log: click to .
tasks Task: click to for the record.
meetings Meet: click to .
View and edit the contact's property values in the About this contact section. Learn how to . can also .
To edit a property value, hover over the property and click the edit pencil icon.
To view a specific property's history, hover over the property and click Details or scroll down and click to see the history of all property changes.
To view all properties, click View all properties.
In the Communication subscriptions section, view and edit the contact's subscriptions. This section is only available if you have . Learn how to .
In the Website activity section, view interactions with your website.
The middle panel shows activities relating to the contact chronologically, with the latest activity at the top.
If you want more space to view the record's timeline, you can collapse the right panel by clicking the last icon at the top of the panel, and expand the panel again by clicking the first icon.
You can filter these activities in the following ways:
To quickly filter activities, click the tabs at the top.
To filter activities that are owned by a specific user or team, click the All users or All teams dropdown menus and select a user or team .
In the right panel, view the other records and tools associated with the record. You can rearrange the sections by dragging them.
To associate your contact record with another record:
In the relevant record type section, click Add.
You can either create a new record to associate to the contact, or associate an existing record to the contact.
To create a new record to associate the ticket to, in the Create a new [record] tab, enter information into the fields, and click Create.
To associate an existing record, click the Add existing [record] tab, search for the record, and select the checkbox next to the record in the search results. Click Save.
In the Activity tab, you can with the Filter activity dropdown menu .
Record associations are displayed under the respective record type sections (i.e., Company, Deals, Tickets). Learn about .
You can to the contact record. You can also .
You can also view the record's associations with other tools in HubSpot. These sections, List memberships and Workflow memberships, shows you the number of and the contact is in.
Click Manage list memberships to view all the lists the contact is part of. In the List memberships page, you can .
Click Manage workflow memberships to view all the workflows the contact was and is enrolled in. In the Workflow memberships page, you can .
When communicating with the contact, you can click a to display certain prescribed questions or steps to prepare yourself better.
The Salesforce Sync section shows if the contact record is syncing with Salesforce through the . If the contact isn't syncing with Salesforce or if you want to ensure the contact remains synced to the Salesforce record, click Sync now.
