# Create tickets
With tickets, you can organize all of your customer inquiries in one place and track trends over time. You can create individual tickets from your dashboard, a contact record, or your conversations inbox. You can also automate the process using workflows and the support form.
After creating tickets, learn how you can [organize, view, and report on your tickets](https://knowledge.hubspot.com/reports/how-do-i-use-the-service-dashboard).
## Create a new ticket from the tickets dashboard
* In your HubSpot account, navigate to **Service** > **Tickets**.
* In the upper right, click **Create ticket**.
* In the right panel, enter your ticket details. If you want to customize which [properties](https://knowledge.hubspot.com/articles/kcs_article/tickets/hubspots-default-ticket-properties) appear here, click **customize the properties** at the bottom. The following fields are required by default:
* **Ticket name:** provide a description for this ticket.
* **Pipeline:** assign this ticket to a [specific ticket pipeline](https://knowledge.hubspot.com/articles/kcs_article/tickets/how-do-i-customize-my-ticket-pipelines-and-stages) you've created.
* **Ticket status:** choose a specific [ticket stage](https://knowledge.hubspot.com/articles/kcs_article/tickets/how-do-i-customize-my-ticket-pipelines-and-stages) from the pipeline you've selected.
* To associate a company or contacts with the ticket, click the **Company** and **Contact** dropdown menus, then search for the company or contacts. Learn how to [associate the relevant company or contact activities to the ticket timeline in this panel](https://knowledge.hubspot.com/crm-setup/associate-activities-with-records#associate-multiple-activities-to-a-new-deal-or-ticket).
## Create a ticket from the contact or company record
You can associate an existing ticket with a specific contact, or create a new ticket directly from the contact record or the contacts dashboard.
* In your HubSpot account, [navigate to your contacts or companies](https://knowledge.hubspot.com/articles/kcs_article/account/a-guide-to-hubspots-new-navigation).
* Hover over a specific contact or company and click **Preview** to see more details in the right panel, or click **Edit** to open the full record.
* In the *Tickets* section, click **Add**.
* To create a new ticket:
* Enter the **details** for your new ticket in the *Create a new ticket* tab. By default, the ticket will be associated to the contact or company record. Learn more about [how you can pull in the timeline activity from the contact and company records](https://knowledge.hubspot.com/contacts/associate-activities-with-records#associate-multiple-activities-to-a-new-deal-or-ticket).
* Once you're done, click **Create**. A new deal will be created.
* If there are existing deals that you want to associate the contact to:
* Click the **Add existing ticket** tab.
* In the search box, enter **terms** to identify the existing ticket.
* Select the **tickets** you want associated to the contact or company record.
* Click **Save**.
The new or existing ticket will be associated with the record. Learn more about the [activities that will be associated to these different records](https://knowledge.hubspot.com/contacts/associate-activities-with-records).
## Create tickets using a form in your conversations inbox
Connect a [form in the conversations inbox](https://knowledge.hubspot.com/articles/kcs_article/conversations/connect-a-form-to-the-conversations-inbox). Submissions to the form will create tickets in your account. You can also [respond](https://knowledge.hubspot.com/articles/kcs_article/conversations/compose-and-reply-to-emails-in-the-conversations-inbox#respond-to-an-email-conversation) to the visitor's inquiry directly in your conversations inbox.
In the conversations inbox, you can also automatically [create tickets from new incoming emails](https://knowledge.hubspot.com/articles/kcs_article/conversations/create-a-conversations-inbox#connect-a-team-email-channel) sent to your team email account.
If you're using a [connected Facebook Messenger account](https://knowledge.hubspot.com/articles/kcs_article/conversations/connect-a-facebook-messenger-account-to-the-conversations-inbox), this can be achieved by [creating a bot chatflow for the Facebook Messenger account](https://knowledge.hubspot.com/conversations/create-a-facebook-messenger-chatflow) and using the [*Submit ticket* action](https://knowledge.hubspot.com/conversations/a-guide-to-bot-actions#submit-a-ticket).
Learn how to [add the form to your knowledge base](https://knowledge.hubspot.com/articles/kcs_article/knowledge-base/set-up-support-form-for-your-knowledge-base), to your [website and landing pages](https://knowledge.hubspot.com/articles/kcs_article/forms/set-up-and-style-forms-on-hubspot-pages), or to your [external website pages](https://knowledge.hubspot.com/articles/kcs_article/forms/how-can-i-share-a-hubspot-form-if-im-using-an-external-site).
## Create tickets with a workflow
Set up a workflow to [create tickets automatically](https://knowledge.hubspot.com/workflows-user-guide-v2/how-to-choose-your-workflow-actions#create-a-ticket) based on specific [enrollment triggers](https://knowledge.hubspot.com/workflows-user-guide-v2/how-to-choose-the-workflow-type-and-enrollment-triggers-best-suited-for-your-goal). Learn how to [add actions in your workflow](https://knowledge.hubspot.com/workflows-user-guide-v2/how-to-choose-your-workflow-actions) and use the [*Create a ticket* action](https://knowledge.hubspot.com/workflows-user-guide-v2/how-to-choose-your-workflow-actions#create-a-ticket).
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