How to get support
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General Help Center experience
How to get support
Available support for all Google Marketing Platform products
In-product help lets you find and read help content right in your product's interface. You can also use in-product help to contact support with questions and screenshots.
To open the in-product help pane, click in the the header. We provide links to articles that are commonly associated with the page you’re viewing, and you can also perform your own search of help content by entering a keyword or question in the search box. Your search results are five popular articles that match your question or keywords.
Click an article title to read the content in your help pane. To return from an article and check your other search results, click the arrow at the upper left of the pane. You can also scroll to the bottom of the article and click Open in a new window to read the article in a new tab.
You can drag the in-product help pane anywhere on the page so it's easier to follow steps in an article while using the product.
If you'd like to go directly to the help center, click Browse all articles in the lower left of the pane.
Contact support
If there's an issue you can't address with online help resources, contact our customer support team.
Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.
Support mediums available by Google Marketing Platform product
Product
Live-chat support
Email support
Platform Home
Yes, in product
Yes, in product
Advertising products
Display & Video 360
Yes, in product
Yes, in product
Search Ads 360
Yes, in product
Yes, in product
Campaign Manager
Yes, in product
Yes, in product
Studio
Yes, in product
Yes, in product
Analytics products*
Analytics 360
Yes, in product
Yes, in product
Optimize 360
No
Yes, in product
Tag Manager 360
No
Yes, in product
Data Studio (360 user)+
No
Yes, in product (for Analytics connector)
* In-product support for standard Analytics products is based on your Ads customer status.
+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).
Live chat
During weekdays, the best way to contact customer support is via in-product live chat. You can start a chat by clicking in the header and following the steps for chat support.
You can also start a live chat from the Help Center of any Google Marketing Platform product by clicking Contact us in the upper-right corner of any page and following the steps for chat support.
Chat support availability
Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.
Platform Home
Region
Supported languages
Availability
Americas
English, Portuguese, Spanish
9am - 8pm ET
Europe, Middle East, Africa
9am - 5pm GMT
Asia
10am - 6pm JST
Advertising products
Display & Video 360
Search Ads 360
Campaign Manager
Studio
Language
English
24 hours a day
Chinese
10am - 6pm SGT
10am - 12pm SGT
1pm - 6pm SGT
10am - 12pm SGT
1pm - 6pm SGT
N/A
French
8am - 5pm GMT
German
8am - 5pm GMT
Italian
8am - 5pm GMT
Japanese
11am - 1pm JST
2pm - 5pm JST
Portuguese
9am - 6pm BRT
9am - 6pm BRT
8am - 5pm GMT
Spanish
9am - 9pm ART
9am - 11pm GMT
8am - 5pm GMT
9am - 6pm ART
8am - 5pm GMT
Russian
11am - 8pm MSK
N/A
N/A
Analytics products
Analytics
Tag Manager, Optimize, Data Studio, Attribution (Beta), Surveys
Language
English, Portuguese, Spanish
Americas:
9am - 8pm ET
Europe, Middle East, Africa:
9am - 5pm GMT
Asia:
10am - 6pm JST
N/A
Email
If chat support is unavailable, you can email support from the in-product help pane by clicking in the header and following the steps for email support.
You can also send an email from the Help Center of any Google Marketing Platform product by clicking Contact us in the upper-right corner of any page and following the steps for email support.
If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account
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