How to get support

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General Help Center experience

How to get support

Available support for all Google Marketing Platform products

In-product help lets you find and read help content right in your product's interface. You can also use in-product help to contact support with questions and screenshots.

To open the in-product help pane, click in the the header. We provide links to articles that are commonly associated with the page you’re viewing, and you can also perform your own search of help content by entering a keyword or question in the search box. Your search results are five popular articles that match your question or keywords.

Click an article title to read the content in your help pane. To return from an article and check your other search results, click the arrow at the upper left of the pane. You can also scroll to the bottom of the article and click Open in a new window to read the article in a new tab.

You can drag the in-product help pane anywhere on the page so it's easier to follow steps in an article while using the product.

If you'd like to go directly to the help center, click Browse all articles in the lower left of the pane.

Contact support

If there's an issue you can't address with online help resources, contact our customer support team.

Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.

Support mediums available by Google Marketing Platform product

Product	Live-chat support	Email support
Platform Home	Yes, in product	Yes, in product
Advertising products
Display & Video 360	Yes, in product	Yes, in product
Search Ads 360	Yes, in product	Yes, in product
Campaign Manager	Yes, in product	Yes, in product
Studio	Yes, in product	Yes, in product
Analytics products*
Analytics 360	Yes, in product	Yes, in product
Optimize 360	No	Yes, in product
Tag Manager 360	No	Yes, in product
Surveys 360	No	Yes (form)
Data Studio (360 user)+	No	Yes, in product (for Analytics connector)

* In-product support for standard Analytics products is based on your Ads customer status.

+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).

Live chat

During weekdays, the best way to contact customer support is via in-product live chat. You can start a chat by clicking in the header and following the steps for chat support.

You can also start a live chat from the Help Center of any Google Marketing Platform product by clicking Contact us in the upper-right corner of any page and following the steps for chat support.

Chat support availability

Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.

Platform Home

Region	Supported languages	Availability
Americas	English, Portuguese, Spanish	9am - 8pm ET
Europe, Middle East, Africa	9am - 5pm GMT
Asia	10am - 6pm JST

Advertising products

	Display & Video 360	Search Ads 360	Campaign Manager	Studio
Language
English	24 hours a day
Chinese	10am - 6pm SGT	10am - 12pm SGT 1pm - 6pm SGT	10am - 12pm SGT 1pm - 6pm SGT	N/A
French	8am - 5pm GMT
German	8am - 5pm GMT
Italian	8am - 5pm GMT
Japanese	11am - 1pm JST 2pm - 5pm JST
Portuguese	9am - 6pm BRT	9am - 6pm BRT	8am - 5pm GMT
Spanish	9am - 9pm ART 9am - 11pm GMT	8am - 5pm GMT 9am - 6pm ART	8am - 5pm GMT
Russian	11am - 8pm MSK	N/A	N/A

Analytics products

	Analytics	Tag Manager, Optimize, Data Studio, Attribution (Beta), Surveys
Language
English, Portuguese, Spanish	Americas: 9am - 8pm ET Europe, Middle East, Africa: 9am - 5pm GMT Asia: 10am - 6pm JST	N/A

Email

If chat support is unavailable, you can email support from the in-product help pane by clicking in the header and following the steps for email support.

You can also send an email from the Help Center of any Google Marketing Platform product by clicking Contact us in the upper-right corner of any page and following the steps for email support.

If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account

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